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FAQ

 

Where are you located?
We are located in Los Angeles, CA. Our swimsuits are available for purchase directly through our website.


When will my order ship?
Your order will be processed within 3-5 business days. All orders ship Monday-Friday, excluding holidays. Items purchased during holiday seasons may take 1-2 days longer than usual. 


What shipping methods do you offer?
We currently ship through USPS.  


What does pre-order mean?
Pre-order means the bikinis are available for purchase right now, but are not available for immediate shipment. All pre-order items will have an estimated ship date listed. You will be updated if this ship date changes. All orders placed on pre-order will ship together. If you purchase an item not on pre-order with an item that is on pre-order we will ship all items together. 


Do you accept returns or exchanges?
We accept returns and exchanges. Please see our returns & exchanges page for more information.


I placed my order and it's been more than 5 days. I haven't received my bikini. Where is it?
We apologize in advance if you haven't received your goodies! Please email us at contact@kinilifeswimwear.com with your order number and we will gladly assist you.

 

Do you provide free return shipping for my return/exchange?
Unfortunately, we do not offer free return shipping at this time. Please review our returns & exchanges page for our policy to ensure a smooth exchange. We ask that all return packages be sent via trackable/insured mail. We are not responsible for lost/stolen packages.

 

I was scrolling through your Instagram page and I noticed a bathing suit that I want! However, it is not on your website to purchase. How can I purchase it? 
The newest available styles are located on our website. Most likely, the bikini was from a previous collection. From time to time, we will have sample sales from previous collections. Be sure to follow us on Instagram @kinilifeswimwear to see our latest collection, keep up to date on your favorite designer beachwear and for any promotions.


Do you take on ambassadors for your brand? 
We currently do not have any active brand ambassadors, but we always love seeing you in your Kinilife! Tag us and use our hashtag #KinilifeSwimwear for a chance to be featured on our page.


How can I model for Kinilife?
We love collaborations and shooting fresh faces! Please feel free to DM us on Instagram or email your current photo's to contact@kinilifeswimwear.com